1. Who we are
Selatel is an international calling and mobile top-up service operated by Richard Dzienyo, trading as Selatel, a sole proprietor based in Colorado, United States, at 18562 E 47th Dr, Denver, CO 80249, United States. That entity is the data controller for the information described here.
You can reach us about anything on this page at support@selatel.com.
2. What we collect
Only what the service needs to work. There is no advertising business here, so there is no incentive to collect anything beyond it.
| What | Why |
|---|---|
| Your phone number | It is your account. Sign-in is a six-digit code sent to it, so there is no password on file. |
| A display name, if you set one | So the app can greet you. |
| Contacts you explicitly add | To show a name instead of a number. See section 4. |
| Call records — destination, time, duration, what it cost | To bill correctly, to show your history, and because financial records must be retained. |
| Top-up records — amount, currency, processor reference | To credit your balance and to reconcile with the payment processor. |
| Device and session data — a device identifier, session timestamps | To keep you signed in and to let you sign out everywhere. |
| The IP address a sign-in code was requested from | Rate limiting and fraud prevention. Nothing else. |
What we do not collect
- The content of your calls. We do not record, listen to, store or transcribe them. We know a call happened, to where, and for how long, because that is what a bill is made of.
- Your card number. See section 5.
- Location. The app does not ask for it.
- Advertising identifiers. There is no advertising SDK in the app.
3. Why we are allowed to
- To perform our contract with you — your number, your balance, your call records. Without these there is no service.
- Legal obligation — transaction records are retained because financial and anti-money-laundering rules require it, not because we want them.
- Legitimate interests — fraud prevention and keeping the network from being abused.
- Consent — your address book, and only the entries you pick. Withdrawable at any time.
4. Your address book
Selatel never reads your contacts in the background, never uploads your address book, and never scans it to find other users. When you tap to add someone, the app opens the system picker, you choose, and only the entries you chose are saved — a name and a number. Everyone you did not pick stays on your phone.
Remove a saved contact in the app and its record is deleted from our side too.
5. Payments and cards
Card details never reach Selatel. Payment happens on the processor's own hosted page, on their domain. We receive a reference, an amount, a currency and a result — never a card number, and never a CVC. There is no card data in our systems to lose.
Our payment processor is Stripe, who handles that data as an independent controller under their own privacy notice.
6. Who else sees it
We do not sell personal information, and we do not share it for anyone else's marketing. It goes to four kinds of recipient and no others:
- Telecommunications carriers — to connect a call we must pass the number you are calling. That is how a phone network works.
- Our payment processor — to take a payment.
- Infrastructure providers — hosting and databases, under contract, processing only on our instructions.
- Authorities — where a valid legal demand requires it. We will tell you unless we are legally prevented.
7. Where your data goes
Your information is stored and processed in the United States, on servers in the United States. That is true wherever you live: if you are in London, Accra or Manila, the account you just created lives on a machine in America.
We say so plainly because most of the people this service is for are not in the United States, and several of the laws that protect them treat sending their data abroad as something that has to be justified rather than assumed.
Our carriers are the exception, and unavoidably so. To connect a call the number you dialled must reach a network in the country you are calling — that is not a transfer we choose, it is what a phone call is. Section 6 lists everyone else.
If you are in the United Kingdom
Your data is stored in the United States. Write to privacy@selatel.com about anything on this page, and you can complain to the Information Commissioner's Office at ico.org.uk.
If you are in the European Economic Area
Your data is stored in the United States. Write to privacy@selatel.com about anything on this page, and you can complain to your national supervisory authority.
If you are in Ghana, Nigeria or elsewhere
The same applies: your data is held in the United States and reaches carriers in your country only to place the calls you ask for. Where local law gives you rights over it, those rights are ours to honour and you can exercise them at support@selatel.com exactly as described in section 10.
Wherever your data sits, what we do with it does not change — and we can only be compelled to hand it over by a valid legal demand, which section 6 already covers.
8. How long we keep it
| What | How long |
|---|---|
| Sign-in codes | Minutes. They expire and are then unusable; only a hash is ever stored. |
| Sessions | Until they expire or you sign out. |
| Saved contacts | Until you delete them, or you delete your account. |
| Transaction and call-billing records | Kept after your account is closed. Financial records cannot be deleted on request where the law requires us to keep them, and the ledger is append-only by design, even after account deletion. |
9. Deleting your account
You can delete your account from inside the app, under More → Account → Delete account. No email, no phone call, no retention offer.
When you do:
- Your saved contacts are deleted.
- Every session is revoked immediately.
- Your phone number and display name are removed from your account record, so it can no longer identify you.
- Your account is closed and cannot be signed into again.
One thing survives, and you should know why. The financial record of what you paid and what you were charged is retained, with your personal details stripped out of it. Money-services rules require those records to be kept, and a ledger that can have entries removed is not a ledger. What is left is an amount, a date and a reference — not a person.
A balance blocks deletion. If you still hold credit, we will not close the account and quietly keep the money. Spend it or contact us to have it returned first.
10. Your rights
Depending on where you live, you can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it elsewhere in a portable form. Ask at support@selatel.com and we will answer within 30 days.
Exercising any of these costs nothing and we will never degrade your service for it.
11. California privacy notice
This section is for California residents and is the notice required by the California Consumer Privacy Act as amended by the CPRA. It adds detail; it does not replace anything above.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We have not done either in the preceding twelve months, and we do not have a mechanism to do so. There is therefore no “Do Not Sell or Share” link to offer you — there is nothing to opt out of.
In the twelve months before this notice we collected these statutory categories:
- Identifiers — your phone number, which is your account. See section 2.
- Commercial information — what you topped up, what you called, how long, and what it cost. See sections 2 and 8.
- Electronic network activity — the technical records a server keeps to run and secure a service.
- Contacts you choose to import — only if you grant the permission, and only the names and numbers you pick. See section 4.
We collect them for the purposes in section 3, from you and from your device. We disclose them only to the processors in section 6 — a carrier to place your call, a payment processor to take your money — each under contract and for no purpose of their own. We do not collect biometric information, precise geolocation, or the contents of your calls. We do not record calls.
You have the right to know what we hold, to a copy of it, to correct it, to delete it, and to limit our use of sensitive information. You have the right not to be discriminated against for asking: exercising any of these costs nothing and we will never degrade your service, raise your rates, or close your account for it.
Ask at support@selatel.com from the number on your account, which is how we verify a request without asking you for more data than we already hold. You may use an authorised agent. We answer within 45 days and will tell you if we need the further 45 days the statute allows.
You can delete your account, and everything we are not legally required to keep, from inside the app — see section 9. That route needs no email and no waiting.
12. Children
Selatel is not for people under 18 and we do not knowingly collect their data. If you believe a child has an account, tell us and we will remove it.
13. Changes
If we change this in a way that matters, we will tell you in the app before it takes effect rather than quietly reposting the page.
15. Text messages
This section exists because United States carriers require it before a business may send application-to-person text messages, and because a customer is entitled to know what arrives on their phone and why.
What we send. Two kinds of message, and no others:
- Sign-in codes. A six-digit code, sent only at the moment you request one by entering your phone number in the Selatel app and tapping Continue.
- Account notifications about something you did — for example, confirmation that a credit top-up succeeded.
We do not send marketing or promotional text messages. If that ever changes we will ask for your agreement separately and first; it will not be added to the consent you gave to sign in.
How consent is given. By entering your own phone number in the Selatel app and tapping Continue. That action is the request. We never send a message to a number you have not entered yourself, and we do not buy, rent or upload phone numbers from anywhere else.
Frequency. Sign-in codes are sent one per request. Account notifications follow something you did, so their frequency is set by how often you use Selatel.
Cost. Selatel does not charge you for these messages. Message and data rates may apply from your own carrier.
Stopping them. Reply STOP to any message to stop receiving them, or write to support@selatel.com. Reply HELP for help. Stopping sign-in codes will prevent you signing in, because the code is how we verify it is you.
Who sees your number. Your phone number is shared with the messaging carrier that delivers the message, because delivering it is not possible otherwise. We do not sell your phone number, and we do not share it with third parties for their own marketing. See Where your data goes for the full list of who receives what.
16. Contact
support@selatel.com
Richard Dzienyo, trading as Selatel, 18562 E 47th Dr, Denver, CO 80249, United States
Last updated 11 August 2026.